Book a groom

SOP GRM-10 · Groomer manual

1 Purpose

Book a dog in for a future groom with a groomer, on a day and time that groomer is free.

2 Applies to

Every groomer. Anyone may book for any groomer.

3 Before you begin

  • You are signed in to your profile.

4 Procedure

4.1 Open the booking form

  1. Open the booking form in one of two ways:
    • From the dog’s card: open the dog’s card (see GRM-02 Check in a dog, steps 2 to 4) and click Book a groom. The Calendar screen opens with the Book a groom form, and the dog already chosen.
    • From the Calendar screen: click Calendar at the top of the screen, click a day, then click Book a groom on this day. Click Which dog? and type the dog’s or owner’s name, then click the dog.

    The Book a groom form

    The Book a groom form

4.2 Choose the groom

  1. Click Service and choose the service, for example Full groom or Bath. The form shows how long it Takes, using the usual length for that service.
  2. If this groom needs a different length (for example, a big matted dog), tick Set a different length for this groom and click the length, or click All day.
  3. Click Day and choose the day.

4.3 Choose the groomer and time

  1. Under Groomer, click a groomer. Each one shows whether they have groomed the dog before and when they are Free from. The dog’s regular groomer is marked Usual groomer and is listed first.

    If you choose someone other than the usual groomer, the form asks why. Type the reason, for example “Tanya is off, or the owner asked”.

  2. Under Start time with the groomer, click a start time.

  3. If useful, click Note and type anything the groomer should know, for example “owner drops off at 9”.

4.4 Save the booking

  1. Read the Book button. It names the dog, the day, the start and end times, and the groomer. If they are right, click it.

5 Result

The booking appears on the Calendar screen on the chosen day, and on the dog’s card under the box at the top.

6 If something goes wrong

6.1 Paperwork to ask for before the day

The dog’s vaccines will have expired by the day of the groom. The booking can still go ahead. Ask the owner to bring current paperwork. On the day, the groom cannot start without current rabies paperwork.

6.2 No room that day for this length

The groomer has no free time that day for a groom this long. Choose a shorter length, another groomer or another day.