Change or cancel a booking

SOP GRM-11 · Groomer manual

1 Purpose

Move a booking to another day, time, length or groomer, or cancel it.

2 Applies to

Every groomer, when an owner calls to change or cancel.

3 Before you begin

  • You are signed in to your profile.

4 Procedure

  1. Click Calendar at the top of the screen. The Calendar screen opens.

  2. Click the day of the booking. The day’s list opens on the right.

    If you are not sure of the day, open the dog’s card and look under the box at the top: it shows Booked with the day and time. Click See on the calendar there.

  3. Find the booking in the day’s list and click Change or cancel. The Change the dog’s booking form opens.

4.1 Change the booking

  1. Change the Day, the length, the Groomer or the start time, the same way as when booking. See GRM-10 Book a groom, steps 3 to 7. The service cannot be changed; to change it, cancel this booking and book again.

  2. Click the Save button. It names the new day, time and groomer.

    To leave the booking as it was, click Keep it as it was.

4.2 Cancel the booking

  1. Click Cancel this booking at the bottom right of the form.
  2. If useful, click Why is it cancelled? and type the reason, for example “owner called, dog unwell”.
  3. Click Yes, cancel the dog’s booking. To keep the booking after all, click Keep it.

5 Result

The Calendar screen shows the booking on its new day and time, or no longer shows it if it was cancelled.