Give a second look to hand checks

SOP MGR-06 · Manager manual

1 Purpose

Look over shots that a groomer checked by hand against a photo of the paperwork, so the shop has a manager’s second look on record.

2 Applies to

Managers only.

3 Before you begin

• Admin is open. See MGR-02 Open Admin.

4 Procedure

1. On the Admin overview, click Checked by hand, to look over. The list opens, one line per shot, with the dog, the dates the groomer typed and the groomer’s name.
2. Click see the photo ↗ under the shot. The photo of the paperwork opens in a new tab. Compare its dates with the dates listed, then return to the Admin tab.
3. Click one:
   • Matches the photo: the dates are right. The shot leaves the list.
   • Doesn’t match: fix it: the dates are wrong. Go to step 4.
4. Enter the dates as the photo shows them in Given and Expires. Your dates replace the groomer’s. The groomer’s name stays on the record, and what they typed is kept in the history.
5. Click Save the right dates.

5 Result

The shot leaves the Checked by hand, to look over list. On the dog’s card, the shot shows manager agreed, or dates fixed by your name.